Sales

Empower your sales team with Microsoft Dynamics 365, the AI-driven solution that transforms customer interactions into valuable insights, enabling smarter decisions and fostering meaningful relationships. Discover how Dynamics 365 equips business leaders to drive efficiency and innovation to revolutionize your sales strategy and execution.

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News and product updates June 16 3 min read

Turning Copilot into a system of action with Dynamics 365 Sales and Service plug-ins in Copilot Cowork

Copilot Cowork is where people delegate multi-step, multi-source work and review it, drawing across records, knowledge, email, and meetings, and increasingly across Sales and Customer Service together.
News and product updates May 14 3 min read

Copilot Cowork: From conversation to action across skills, integrations, and devices

Today, we’re announcing additional capabilities in Cowork to expand on what it can make possible for you.
News and product updates March 18 8 min read

2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot Studio offerings

We’re excited to publish the 2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based agents in Microsoft 365 Copilot.
News and product updates March 9 2 min read

A new way of working is taking shape: Frontier Transformation

We’re taking a significant step forward in bringing agentic business applications to life across Microsoft 365, Dynamics 365, and Microsoft Power Platform.
News and product updates December 11, 2025 7 min read

Dynamics 365 sets the bar for agentic sales qualification on new benchmark

Announcing the Microsoft Sales Bench—a new collection of benchmarks designed to assess the performance of your AI-powered sales agents.
Events December 9, 2025 6 min read

The era of agentic business applications arrives at Convergence 2025

At Convergence 2025, December 9–12, we’ll explore how organizations can build an AI-first autonomous enterprise powered by data, copilots, and agents working together across Microsoft Dynamics 365 and the Microsoft Cloud.
Events November 18, 2025 4 min read

Microsoft Ignite 2025: Powering Frontier Firms with agentic business applications

Accelerate transformation with the Microsoft Sales Development Agent and MCP Servers.
Events October 9, 2025 4 min read

Explore new AI innovation for Dynamics 365, Microsoft Power Platform, and Copilot Studio at the Business Applications Launch Event

Get a first look at the latest AI and low-code updates, with insights and demos from Microsoft product leaders and engineers.
News and product updates September 10, 2025 2 min read

Moving sales, service, and finance to the Frontier with Microsoft 365 Copilot

Today, we’re announcing the addition of role-based AI solutions to Microsoft 365 Copilot for sales, service, and finance professionals.
Analyst reports July 30, 2025 4 min read

Microsoft named a Leader in the 2025 Gartner® Magic Quadrant™ for Sales Force Automation Platforms

Microsoft has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Sales Force Automation for the fifteenth consecutive year.
News and product updates July 16, 2025 6 min read

2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Microsoft Copilot offerings

The 2025 release wave 2 for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot offerings introduces new capabilities that help organizations harness the potential of AI.
Events March 25, 2025 7 min read

The future of manufacturing with Microsoft Dynamics 365 is here—are you ready?

This week, thousands of manufacturers will gather at Hannover Messe 2025 for insights into the changing manufacturing landscape.

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