Applies to: CRM Online Fall ’13 and CRM 2013 If you recently updated to CRM Online Fall ’13 or CRM 2013 (on-premises), you might be wondering what to do next to get rolling with the new features.
If you’re looking for easy-to-read guidance on how to customize one of the many business process solutions available for download from the Microsoft Dynamics Marketplace, check out the new eBook: Change a business process.
Applies to: CRM 2013 and CRM Online Fall ’13. Learn how to create, edit, and resolve service cases quickly! To help your customer service team get started with CRM, we’ve created a visual, easy-to-read, quick reference for customer service reps.
OVERVIEW: In Microsoft Dynamics CRM 2011 Update Rollup 12 and Microsoft Dynamics CRM December 2012 Service Update, we provided a glimpse of the new user interface.
OVERVIEW: As I mentioned in another post (see “Lookup”), now with Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online Fall ’13, multi-party lookup (To/CC/BCC fields on the Activities form) is also updated to provide awesome capabilities of selecting multiple records in the lookup field.
In the CRM 2013 release, significant improvements are made in the way forms are loaded in the browser.
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