Deva Rajamohan, Author at Microsoft Dynamics 365 Blog

Deva Rajamohan posts

Corporate Vice President, Dynamics 365 Customer Experience

Deva Rajamohan is the Corporate Vice President of Dynamics 365 Customer Experience Applications at Microsoft, leading a global team of product managers, engineers, and data scientists driving innovation across Customer Insights, Sales, Customer Service, and Copilot.

June 22 6 min read

Customer experience leadership in the age of AI: A new operating model with Dynamics 365

The Microsoft 2026 Work Trend Index is clear: the constraint on transformation is not people, but the gap between what employees can do and what organizations are built to support.
June 16 3 min read

Turning Copilot into a system of action with Dynamics 365 Sales and Service plug-ins in Copilot Cowork

Copilot Cowork is where people delegate multi-step, multi-source work and review it, drawing across records, knowledge, email, and meetings, and increasingly across Sales and Customer Service together.
March 23 4 min read

Microsoft named a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2026

The promise of agentic service requires more than just automation; it demands a unified context and intelligence layer that travels with the work.
November 6, 2025 4 min read

Microsoft is named a Leader in 2025 Gartner® Magic Quadrant™ for CRM Customer Engagement Center

Microsoft leads in agentic service, transforming customer engagement with AI and Dynamics 365 in Gartner’s 2025 CRM Magic Quadrant.

Customer experience leadership in the age of AI: A new operating model with Dynamics 365

Turning Copilot into a system of action with Dynamics 365 Sales and Service plug-ins in Copilot Cowork

Microsoft named a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2026

Microsoft is named a Leader in 2025 Gartner® Magic Quadrant™ for CRM Customer Engagement Center

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