Today, when people need their computers repaired, their process is not very different from hiring someone to fix a television: they either bring the computer to a repair service [1, 3], or they call a technician (or family member) and ask for a house call. This process is inconvenient. It also risks the privacy of customers\u2019 data and the integrity of their systems: repair services have gained notoriety for stealing personal data from customers [22] or otherwise intruding on their privacy [7].<\/p>\n","protected":false},"excerpt":{"rendered":"
Today, when people need their computers repaired, their process is not very different from hiring someone to fix a television: they either bring the computer to a repair service [1, 3], or they call a technician (or family member) and ask for a house call. This process is inconvenient. 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