Dynamics 365 Contact Center

Filtered by

dynamics-365-contact-center

Refine results

Sort By

Products

Content Type

Topic

Publish date

Start Date

End Date

News and product updates June 22 6 min read

Optimize workforce operations across people and AI agents with Dynamics 365

Workforce engagement management in Dynamics 365 helps service organizations plan, manage, and improve performance across customer service reps and AI agents.
February 26 2 min read

Announcing Desktop Companion App (DCA) support for Dynamics 365 Contact Center Embedded in Third-Party CRMs

Introducing Desktop Companion App (DCA) support for Dynamics 365 Contact Center in Embedded mode, delivering lower latency, improved reliability, and resilient voice continuity when Customer Service Reps (CSR) work inside thirdparty (3P) CRM environments.

Get started with Dynamics 365

Drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across your organization—enabling every team to quickly adapt and innovate.