Building reliable voice agents: A practical guide
Learn how to design AI voice agents that handle real conversations, stay reliable under pressure, and scale from prototype to production.
Copilot
Agentic AI
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Who evaluates the evaluators? The data science behind agent evals
An inside look at the data science and evaluation systems helping teams improve agent quality at scale in Copilot Studio. -
Frontier Tuning: Teaching AI to work the way you do
Frontier Tuning introduces a new way to tune AI agents around your organization’s workflows, internal knowledge, and compliance safeguards. -
New and improved: Computer-using agents, a new workflows experience, and real-time voice experiences
Learn what’s new in Copilot Studio, May 2026: computer-using agents are now generally available, plus redesigned workflows and Work IQ extensibility. -
The in-depth guide to managing real-time voice agents at scale
Explore an in-depth guide to managing customer-facing real-time voice agents with Copilot Studio, from governance foundations to production readiness. -
New and improved: Agent governance, intelligent workflows, and connected app experiences
See what’s new in Copilot Studio, April 2026: updates to workflows, increased control over agent operations, and an expanded agent usage estimator. -
Extend AI voice support: Introducing real-time voice agents in Microsoft Copilot Studio
Real-time voice agents are now generally available in Copilot Studio, supporting adaptive voice experiences for complex customer conversations. -
Automate business processes with agents plus workflows in Microsoft Copilot Studio
Introducing new capabilities in Microsoft Copilot Studio that help you automate your business processes by mixing AI agents and workflows. -
New and improved: Multi-agent orchestration, connected experiences, and faster prompt iteration
Learn what’s new in Copilot Studio: Multi-agent systems are now generally available, plus recent updates to the Prompt Editor and governance controls. -
Addressing the OWASP Top 10 Risks in Agentic AI with Microsoft Copilot Studio
Agentic AI introduces new security risks. -
Custom graders in Copilot Studio: Setting high standards for agent evals
Custom Graders in Copilot Studio close the gap between what “correctness” measures and what organizations need from their agent evals. -
Powering Frontier Transformation with Copilot and agents
Wave 3 marks a new version of Microsoft 365 Copilot, moving beyond assistance to embedded agentic capabilities.