Author: David Hirning
Featured
-
Intelligence on tap: How Work IQ enables AI and agents at Microsoft
Improving agentic workplace results with Work IQ Adding deeper contextual intelligence to Microsoft 365 Copilot responses Enterprise knowledge is perhaps a company’s most valuable asset,…
All posts by David Hirning
-
Taming our Python dependencies at Microsoft with AI
At Microsoft, Python has long been one of our most popular programming languages. Our developers use it for building production systems, internal tools, automation workflows,…
-
Digitally transforming Microsoft: Our IT journey
The digital transformation of Microsoft spans the entire personal computing revolution, from the days of DOS and early Windows desktops, through our journey to the…
-
Meet ‘Eddie,’ our agent for putting new PCs in the hands of our employees
For many years, our process for getting new work PCs to employees at Microsoft remained largely unchanged: Decentralized and variable, with data spread across systems,…
-
How Work IQ is supercharging our AI usage at Microsoft
At Microsoft, we’re constantly thinking about the future of work—how the power of AI and agents is transforming the way knowledge workers do their jobs,…
-
Conditioning our unstructured data for AI at Microsoft
Anyone who has ever stumbled across an old SharePoint site or outdated shared folder at work knows firsthand how quickly documentation can fall out of…
-
Deploying the Employee Self‑Service Agent: Our blueprint for enterprise‑scale success
The case for AI in employee assistance The advent of generative AI tools and agents has been a game changer for the modern workplace at…
-
Transforming into an AI-first Frontier Firm in partnership with our works councils
Microsoft is a global company, with more than 200,000 employees working in offices around the world. The working conditions and rights of those employees are…
-
AI at scale: How we’re transforming our enterprise IT operations at Microsoft
Running an IT operation at a global scale is a daunting task, even for Microsoft. Comprised of millions of connected devices and virtual networks, our…
-
Supercharging our internal communications at Microsoft with Viva Engage
With more than 200,000 employees located in offices around the world, an organization the size and complexity of Microsoft will always face challenges in creating…
-
Moving from a ‘Scream Test’ to holistic lifecycle management: How we manage our Azure services at Microsoft
Nearly a decade ago, as we began our journey from relying on on-premises physical computing infrastructure to being a cloud-first organization, our engineers came up…
-
Accelerating employee services at Microsoft with the Employee Self-Service Agent
Microsoft is a huge and complex organization, with more than 200,000 full-time employees working in hundreds of locations around the world. Previously, when our employees…
-
Reimagining campus support at Microsoft with the Employee Self-Service Agent
Julie is a typical Microsoft employee, one who commutes to her office, parks in a garage, orders meals from the cafeteria, finds her way to…