Building reliable voice agents: A practical guide
Learn how to design AI voice agents that handle real conversations, stay reliable under pressure, and scale from prototype to production.
Microsoft Copilot Studio Blog
Your source for AI-powered agent news
Who evaluates the evaluators? The data science behind agent evals
An inside look at the data science and evaluation systems helping teams improve agent quality at scale in Copilot Studio.
Frontier Tuning: Teaching AI to work the way you do
Frontier Tuning introduces a new way to tune AI agents around your organization’s workflows, internal knowledge, and compliance safeguards.
Mistral joins Copilot Studio’s growing lineup of model providers
Copilot Studio adds Mistral Medium 3.5, expanding model choice with in‑region data control, strong multilingual performance, and admin governance.
Build AI agents with Copilot Studio
Get guidance, tools, and examples to help you design powerful agents—from first steps to advanced workflows.
Build and scale agents
-
The in-depth guide to managing real-time voice agents at scale
Explore an in-depth guide to managing customer-facing real-time voice agents with Copilot Studio, from governance foundations to production readiness. -
Custom graders in Copilot Studio: Setting high standards for agent evals
Custom Graders in Copilot Studio close the gap between what “correctness” measures and what organizations need from their agent evals.
Secure and govern agents
-
New and improved: Computer-using agents, a new workflows experience, and real-time voice experiences
Learn what’s new in Copilot Studio, May 2026: computer-using agents are now generally available, plus redesigned workflows and Work IQ extensibility. -
New and improved: Agent governance, intelligent workflows, and connected app experiences
See what’s new in Copilot Studio, April 2026: updates to workflows, increased control over agent operations, and an expanded agent usage estimator.
Attend virtual training
Build technical skills and discover practical solutions for your business with help from Microsoft experts.
Feature releases
-
Extend AI voice support: Introducing real-time voice agents in Microsoft Copilot Studio
Real-time voice agents are now generally available in Copilot Studio, supporting adaptive voice experiences for complex customer conversations. -
Automate business processes with agents plus workflows in Microsoft Copilot Studio
Introducing new capabilities in Microsoft Copilot Studio that help you automate your business processes by mixing AI agents and workflows.